- Introduction
Business Excellence respects your privacy and is committed to protecting the personal data of all users of our website and services.
This Privacy Policy explains what data we collect, how we use it, how long we retain it, and what your rights are in relation to the processing of your personal data.
This Privacy Policy is provided in accordance with the General Data Protection Regulation (GDPR) and applicable data protection laws.
By using this website or contacting us, you acknowledge that you have read and understood this Privacy Policy.
- Data Controller
Business Excellence
Himze Polovine 51
71000 Sarajevo
Bosnia and Herzegovina
Email: info@be-institute.com
Phone: +387 61 15 98 15
- What Data We Collect
Data you provide voluntarily:
- First and last name
- Email address
- Phone number
- Data provided when registering for training programmes or workshops
- Data required for issuing quotes and invoices
Data collected automatically:
When visiting our website, we may automatically collect:
- IP address
- Browser type
- Operating system
- Device type
- Date and time of visit
- Pages visited
- Time spent on pages
- Referring website
This data is used in aggregated form where possible.
- Purpose of Data Processing
We process personal data for the following purposes:
- Responding to enquiries
- Communicating with clients
- Organising training programmes and workshops
- Delivering services
- Issuing quotes and invoices
- Improving our services
- Analysing website performance
- Ensuring website security
- Fulfilling legal obligations
- Legal Basis for Processing
We process personal data only when one of the following legal bases applies:
- Your consent
- Performance of a contract or pre-contractual steps
- Compliance with legal obligations
- Our legitimate interests, provided they do not override your rights and freedoms
- Data Sharing
Business Excellence does not sell or rent personal data.
We may share data only with trusted service providers where necessary for operations, including:
- Web hosting providers
- Email service providers
- Accounting services
- Website analytics and security providers
All third parties process data only under contractual obligations and in compliance with applicable data protection laws.
- International Data Transfers
Some service providers may process data outside Bosnia and Herzegovina.
Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or equivalent protection mechanisms.
- Data Retention
We retain personal data only for as long as necessary for the purposes described in this Policy.
Typical retention periods:
- Contact enquiries: up to 24 months
- Training and service records: duration of service + 1 year
- Invoice and accounting data: as required by applicable law (up to 5–10 years)
After these periods, data is securely deleted or anonymised.
- Data Security
We implement appropriate technical and organisational measures to protect personal data against:
- Unauthorized access
- Loss
- Alteration
- Disclosure
- Misuse
However, no online system can guarantee absolute security.
- Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Restrict or object to processing
- Withdraw consent at any time (where applicable)
- Request data portability (where applicable)
To exercise your rights, contact us at:
info@be-institute.com
You also have the right to lodge a complaint with the competent data protection authority in your country.
- Contact Forms
When you contact us via forms or email, we use your data only to respond to your request and for related communication.
- Cookies
This website does not use cookies for marketing or tracking purposes.
We may use strictly necessary cookies required for website functionality and security. These cookies do not require consent.
- Minors
Our services are not intended for individuals under the age of 16 without parental or guardian consent.
We do not knowingly collect personal data from minors without such consent.
- Links to Third-Party Websites
Our website may contain links to external websites.
We are not responsible for their content or privacy practices and recommend reviewing their privacy policies.
- Changes to This Policy
We may update this Privacy Policy from time to time.
Any changes will be published on this page with an updated “Last updated” date.
- Contact
Business Excellence
Himze Polovine 51
71000 Sarajevo
Bosnia and Herzegovina
Email: info@be-institute.com
Phone: +387 61 15 98 15
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